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Payment
Powder Hound Woodworks accepts all major credit cards, debit cards, Google Pay and Apple Pay. Our website doesn’t currently include Paypal and Venmo, but if you Contact Us directly to place your order we accept them as methods of payment.
In the event of non-payment of an invoice, we will first send a friendly reminder. Hey, we all get busy and life happens. If there is neither response nor payment within two days, we may issue an e-invoice. If there is neither response nor payment by day four we may cancel the sale.
Shipping, Delivery, & Pick-Up
For shipping, delivery, and pick-up options and pricing, please see options in our Shop when you select items.
Returns & Exchanges
Custom orders are not eligible for return or exchange.
Returns: If you receive your product and you wish to return it, you are responsible for all shipping or pick-up costs:
- WRITE: You must contact us within 48 hours of receipt of your order that you wish to return an item. You must contact us before returning items. The product must be in its original condition with no signs of use, in the condition in which it was received.
- On confirmation that the item is in its original condition, a Return Authorization Code will be issued by Powder Hound Woodworks to be included in your order. Items that were delivered or picked up at local zip codes will be charged accordingly for pick-up (See Pick-Up and Delivery above) and an appointment day and time will be arranged via email/text.
- If the item was shipped, it is your responsibility to return the product in the same manner it was shipped to you. For example, if Powder Hound Woodworks ships a package to you in a padded mailing envelope via insured First Class Mail with delivery confirmation, you must use the same shipping class/means of confirmation/insurance when returning items.
- Your item(s) must be received by Powder Hound Woodworks within fourteen calendar days of delivery to you. We will assess the product and either send a replacement or issue a refund.
Exchanges: If you receive damaged items or the wrong items:
- WRITE: Please contact us within 48 hours of receipt of your order so we can correct the issue for you. You must contact us before returning items.
- If we determine that a return or exchange is appropriate, a Return Authorization Code will be issued by Powder Hound Woodworks to be included in your order. If your return is due to our error and you have received the incorrect item, we will also issue a shipping label for its return. It is your responsibility to return the product in the same manner it was shipped to you. For example, if Powder Hound Woodworks ships a package to you in a padded mailing envelope via insured First Class Mail with delivery confirmation, you must use the same shipping class/means of confirmation/insurance when returning items.
- Your item(s) must be received by Powder Hound Woodworks within fourteen calendar days of delivery to you. We will assess the product and either send a replacement or issue a refund.
Privacy Policy
Information that is gathered from visitors: In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored on the server.
How the Information is used: The information is used to enhance the visitor’s experience when using the website to display personalized content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates. Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes.